Policies

Mowing Season

We provide lawn and landscaping service year-round. Our standard mowing season is March through November. We will provide mowing throughout this timeframe unless you notify us.

We understand that weather is an occasional issue when it comes to service provision. To ensure consistent scheduling in the event of inclement weather, we will move your appointment to the soonest availability.

Is Your Gate Locked?

We will not offer a reduced rate if our service is incomplete due to lack of entrance to your property. Please ensure your backyard is available to us on the day of scheduled service or make us aware of your gate code if required.

Plant/Tree Warranty

Evergreen LLS guarantees that all plants will be in healthy condition upon installation to your landscape.

Trees (15 ft & larger) – warranted for one year

Shrubs (usually 7 ft & smaller) – warranted for 90 days

Perennials – warranted to leaf-out the following spring after planting

Annuals – warranted for seven (7) days after installation

Turf/Sod – no warranty

Replacement of a deceased plant will be done with a plant approximately the size of the previous plant at the time it was originally installed. For circumstances where it is not possible to obtain an identical size, we will make our best effort to provide a plant of the nearest size.

Billing Policy

Standard Mowing Services, Lawn Treatment Services (Weed Control & Fertilization, Fungicides, Fire Ants, Grubworms), All Hourly Services, Mulch Installation and Seasonal Color: 

  • Services are invoiced and charged every Tuesday for the previous week’s work

Landscape Projects & Sod Installation: 

  • 50% down-payment is required to schedule a landscaping job.  The remaining balance is invoiced and charged the day after completion

Property Damage

Please be aware that unintentional property damage can sometimes occur (for example, sprinkler heads or landscaping). Many times, this is a result of tall grass hiding our view of objects or, in the case of sprinkler heads, the head may be too high above the ground. In the event of any damage to the property, please contact us and we will ensure the damage is repaired as soon as possible. We must approve any 3rd party estimates.

Customer Disputes

We will gladly re-send our crew out to fix any issues or concerns at no additional charge. Please notify us within 24 hours if you are not happy for any reason.

Holidays

We will be closed for the following holidays:  Thanksgiving, Christmas, & New Years Day.

You can also check our Google listing if you are uncertain about our hours during any holiday.

Privacy Policy

Our clients’ privacy is something we take very seriously, so we can assure you that the information gathered will never be shared or abused in any way.