Our Policies

Evergreen Lawn & Landscape Policies

General

Terms & Conditions

Sales Tax: We are required to charge 6.25% sales tax on all invoices.

Payment: We require a credit card on file for all accounts. We apply charges weekly after services are completed and will email the invoice to you for your records.

Cancellation Policy: Services can be cancelled at anytime. If you’ve signed up for our Fertilizer & Weed Control program and decide to cancel 1 of the cycles, the warranty for free-sprays will be void.

Property Damage

Please be aware that unintentional property damage can sometimes occur.

We must approve any 3rd party estimates.

We are not responsible for damage to underground pipes, wires, cables, utilities, or other unidentified material.

The customer is responsible for making sure they have an adequate, functional irrigation system before the installation of any plant material.

Customer Disputes

We will gladly re-send our crew out to fix any issues or concerns at no additional charge. Please notify us within 24 hours if you are not happy for any reason.

Holidays

We will be closed for the following holidays:

  • 1st week of January

  • Independence Day (4th of July)

  • Labor Day

  • Thanksgiving (day of and day after)

  • Christmas

  • New Year’s Day

Privacy Policy

Our clients’ privacy is something we take very seriously, so we can assure you that the information gathered will never be shared or abused in any way.

Lawn Maintenance

Standard Mow Schedule

We begin bi-weekly mowing in March and switch to weekly service mid-April. Weekly mowing service continues until mid-October. We switch back to a bi-weekly schedule mid-October and all routine service will stop at the end of November unless additional mows are requested. You will be informed of your regular service day once the estimate has been approved.

Is Your Gate Locked?

We will not offer a reduced rate if our service is incomplete due to lack of entrance to your property. Please ensure your backyard is available to us on the day of scheduled service or make us aware of your gate code if required.

Weather Delays

We understand that weather is an occasional issue when it comes to service provision. To ensure consistent scheduling in the event of inclement weather, we will move your job to the soonest availability.

Sprinkler Damage

In the event of any sprinkler head damage, please contact us and we will ensure the sprinkler head is repaired as soon as possible. We repair 1 at no charge, but do not continuously replace the same sprinkler head due to improper original installation and maintenance.

 

Fertilizer & Weed Control

FWC WARRANTY

  • Standard broadleaf and grassy weeds: If weeds persist 10 days after treatment, we will retreat at no charge.

  • Dallisgrass / Johnsongrass: Controlled through a specialty fall program (2 applications, ~30 days apart) provided at no charge when identified by your technician.

  • Nutsedge / Nutgrass / Kyllinga: Treated during scheduled visits only, using specialty herbicides. These weeds can resist treatment if lawns are over-watered.

FWC WARRANTY EXCEPTIONS

  • King Ranch Bluestem: This weed cannot be selectively treated without damaging surrounding turf. Removal and sod replacement is the recommended solution.

Landscaping

Plant, Tree & Sod Warranty

Evergreen guarantees that all plants, trees, sod will be in healthy condition upon installation to your landscape. 

 

LANDSCAPE WARRANTY

Warranty covers one replacement of the original plant at 50% of cost (See additional details below):

  • Trees (15gal or larger) - 1 year warranty at 50% of original cost

  • Shrubs (typically 7gal or smaller) - 90 day warranty at 50% of original cost

  • Perennials - 90 day warranty at 50% of original cost

  • Annuals - 7 day warranty at 50% of original cost

  • Turf/Sod - 30 day warranty, up to 10% of original quantity of yards installed at no charge

What is not covered under this Warranty:

  • “Acts of God”/abnormal weather conditions beyond our control, including but not limited to: hail/ice/snow storms, wind damage, extreme heat and/or drought

  • Improper watering (over or under watering)

  • Insects, pests/animals or disease

Care and Maintenance:

New landscaping looks great and makes you feel good (we call it plant therapy)! In order to ensure your new plants thrive, it’s important to provide the proper care and attention. The customer is responsible for making sure they have an adequate, functional irrigation system before the installation of any plant material. Evergreen will provide watering guidelines upon installation. However, these are just guidelines to get you started, it is the responsibility of the customer to maintain landscaping and adjust according to seasonal needs.

Landscape Billing Policy- A 50% down payment is required for scheduling. The remaining balance is due upon completion of the job. We require a credit card on file for all accounts.

  • If cancelled or changed by customer within 10 days of project date, a 20% restocking fee will be charged on material already purchased or changed.

  • The actual selection of plants & trees will depend on the availability at the nursery. Supplies may fluctuate throughout the year. If the exact plant/tree bid on the estimate is not available, Evergreen staff will use their best judgement to provide a comparable substitute.